Walgreens.com simplifies customer access by linking store pharmacy database

Walgreens pharmacy patients can now register for walgreens.com online pharmacy simply by providing an e-mail address to the pharmacy staff at any of the company's 3,079 stores nationwide. This effectively eliminates the need for a patient to fill out an online registration form. Information from the patient's pharmacy record is used to create an online account.

"Because we're the only pharmacy that uses the same database for both our store and online pharmacies, only Walgreens can offer this kind of seamless registration process at its stores,'' said Dennis O'Dell, Walgreens vice president of Health Services. "After our pharmacy staff enters an e-mail address, the patient will be mailed a username, password and PIN to log in.''

Using the Walgreens online service, patients can view their prescription history, order prescriptions, schedule a pick-up time at their neighborhood Walgreens store or have prescriptions shipped directly to them. Customers also receive e-mail reminders to refill medication and e-mail notices when prescription orders are ready for pick-up, regardless of how they were ordered.

Walgreens, with sales expected to exceed $21 billion in fiscal 2000, operates 3,079 stores in 43 US states and Puerto Rico and plans to have 6,000 stores by 2010.

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08/01/00 SOURCE: Walgreens