Index of reports and articles on ecommerce and internet retailing

eRetail Strategies
Does Your eRetail Website Meet Federal Requirements For Warranty Disclosure?
Merchandising for the Web
Should we integrate the "click" to the "brick"?
Hunters and Gatherers in the online world
The online retailing world is looking more and more like an episode of "Survivor"
Strategic planning for bricks and clicks e-commerce - a white paper by Banta Integrated Media (pdf file 111kb)
Returns Policies: why they are important to eRetailers
CRM, CCA & eRetail Business Objectives
Valuing Customer Time
Market Forces Continue To Shape The eRetailing Industry
The WOW Factor - creating a customer reaction.
Top Ten Rules For Online Customer Service Etiquette
Amazon.com and toysrus.com are having a baby. Is this a strategic offensive or an admission of failure?
Small retailer review: STRATA - a one-store, small-town retailer
New Study Confirms eRetailNews Opinion on eRetail Profitability
Profitable eRetailing - Eddie Bauer
Is Internet Retailing Doomed?
C³ Commerce Cubed Strategy. How to wow customers and keep them coming back
Fogdog Sports delivers service by managing a complex fulfillment network.
Cameraworld.com reinforces customer service as market differentiator.
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Marketing Strategies
Price Matters: Live Price Testing Helps eRetailers Capture Profits
Designing online stores for Gatherers
The Micro Community; why a focus on profitable customers might be shortsighted
Rich Media Advertising
Lessons From The Front: Ashford.com on Marketing
Marketing Strategy for pure-play eRetailers
Affiliate marketing tools
How to develop an effective affiliate marketing strategy
Getting the marketing right at SharperImage.com.
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Technology	check out
For more technology information, check out RetailTekWeb.com, featuring information on leading eRetail technologies.
The ePC Revolution
Wish Lists as a customer retention strategy
Predictive technology - beyond collaborative filtering
Top Ten Golden Rules of Enterprise Technology Selection
Technology Enabled Re-Engineering (TERE)
Online Options For The Small Retailer: A review of website development options for small retailers.
Is your company Net Ready?
Microsoft Takes Stake in Xerox E-Commerce Spinoff; ContentGuard
Commerce Cubed Technology Check out some of the technology used by companies adopting a commerce-cubed strategy
Lehigh Safety Shoes and EasyAsk Natural Language Search Engine
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The eRetailing Market
Retailers Increase IT Investment in Pursuit of Consumer-Centric Organization
How About Focus
Is Pure-Play eRetailing Viable?
Synonym Fog: How online retailers are hiding merchandise from shoppers
Holiday Review - While More Shoppers Purchased Online This Holiday Season, Online Shopping Satisfaction Slips.
2001 Market Trends: Our predictions on how the eRetail market will change in 2001.
Last Minute Deliveries: Amazon.com delivers on Christmas Day, but at what cost to the customer's nerves?
New vs. Old - How do traditional retailers stack up against the Internet only players?
Lessons from offline retail: Privacy
'Return to Sender' for Online Shoppers Seen as Costly and Difficult
Are manufacturers becoming retailers?
SPAM - Are eRetailers spamming customers? When is direct marketing really Spam?
Taxing the Internet - commentary and opinions
Are consumer over exposed to dot com companies?
How to reduce the amount of direct mail you receive.
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European Union e-Commerce European e-Commerce Law

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