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C3 Five Star Customer Care Award Winners | |
2000 | |
| Lands' End | Implemented Lands' End Live to provide customers with immediate access to service representatives through live chat or call back. They also pioneered "Shop WIth A Friend". |
| CornerHardware.com | Implemented live chat with push technology and 24x7 telephone support as part of an overall C3 strategy. |
| 1800Flowers.com | Smell the roses! Live Chat with push technology around the clock. |
C3 Five Star Content Award Winners | |
2000 | |
| REI | Everything from how to pack a backpack to what to do if you get lost. The site features well thought out content across a broad spectrum of outdoor activity subjects. |
| CornerHardware.com | Beautifully presented Shockwave illustrations on "how to" projects. Plenty of advice and tips for the DIY enthusiast and a home improvement magazine online. |
Read our profile here | A gardening online magazine featuring season specific content. Well presented and highly colorful. |
C3 Five Star Community Award Winners | |
2000 | |
| REI | The REI community has plenty to keep people coming back. Multiple bulletin boards arranged by subject provide a place to meet other outdoor enthusiasts online. Members can post their favorite photos online and update a trail log. The biggest community benefit - members share in the profits! |
| Members chat instantly with one another in the live chat room. Celebrity chat sessions are posted on a calendar. A forum lets members show off their favorite photos. The site even goes out to real communities through its grass roots tour. | |
| Amazon.com | Amazon.com has built a great community on its site with message boards that reflect the expanding breadth of products sold at the site. Personal wish lists and free cards to send to friends add to the mix. |
