The C³ Toolkit

Note: Many companies offer products in multiple categories, however each company is only listed once.

Chat & email management

CISCO

www.cisco.com (408) 526 7660

EGain

www.egain.com (877) 209 4246

eShare  

www.eshare.com (800) 635 4821

Kana

www.kana.com (650) 298 9282

LivePerson  

www.liveperson.com (212) 277 8950

ServiceSoft Technologies  

www.servicesoft.com (781) 449 0049

Personalization & Analysis

Accrue Software  

www.accrue.com (510) 580 4500

Archer Software (RTMS)

www.rtms.com (414) 650 8228

Digital Impact

www.digitalimpact.com (650) 356 3400

MacroMedia LikeMinds

www.macromedia.com (800) 457 1774

NetGenesis  

www.netgenesis.com (617) 665-9200

NetPerceptions

www.netperceptions.com (800) 466 0711

Natural Language Queries

EasyAsk  

www.easyask.com (610) 325 7500

Call Center Outsourcing

eSupportNow  

www.esupportnow.com (781) 306 9797

Keystone 

www.keystonefulfillment.com (800) 699 3535

PFS Web 

www.pfsweb.com (888) 330 5504

Community Building

CoolBoard  

www.Coolboard.com
Prospero www.prospero.com(800) 225 4129

ShopTok 

www.shoptok.com (415) 487 1297

Ultimate Bulletin Board

www.ultimatebb.com (425)-888-6197

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