1999-12 Report on eRetail Marketing

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Contents:

• Cameraworld.com: An inside look at customer service & more.

• Sharperimage.com: technology and marketing

• Fragrancenet.com: site design and marketing

• Customer profiling: heading to a market of one

• Technology snippets

• Click & Mortar

• Is eRetail slowing down?

• New sites & site news

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