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BestBuy.com Selects Totality's Site Management and Operations Services |
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BestBuy.com has selected Totality's ManageWare service to support its BestBuy.com (www.bestbuy.com), Best Buy Entertainment (www.bbe.bestbuy.com), Musicland (www.musicland.com), Sam Goody (www.samgoody.com), Media Play (www.mediaplay.com), Suncoast (www.suncoast.com) and On Cue (www.oncue.com) Web properties. Totality's ManageWare service includes 24x7 site availability management. By year-end, the online channel will offer BestBuy's full retail product line, which includes consumer electronics, entertainment software, home office products such as PCs, telephones, printers and copiers, and home appliances. "Customer service and satisfaction are BestBuy.com's highest priorities," said Tom Mundt, Director of Systems Operations for e-commerce initiatives at Best Buy. "We selected Totality for its strong reputation and strength in 24x7 monitoring and proactive problem management that will help ensure that the site is always available and highly responsive." Totality provides Application & Infrastructure Management (AIM) services for high performance e-business sites requiring mass customization. Totality clients include Global 2000 companies and fast growing Internet companies. Totality provides a range of services from infrastructure development to ongoing site management and operations. The San Francisco-based, privately held company was founded in September 1999. The senior management team and founders include executives from Fort Point Partners, AOL/Netscape, IBM, Viant, Oracle and Sun Microsystems. For more information, visit www.totality.com. Source:Totality Corp. - Nov 2001 All the News | Strategy | Marketing | Technology | Profiles | Industry |
Updated: 17 Feb 2006 .
