|
BestBuy.com has selected Totality's ManageWare
service to support its BestBuy.com (www.bestbuy.com),
Best Buy Entertainment (www.bbe.bestbuy.com),
Musicland (www.musicland.com),
Sam Goody (www.samgoody.com),
Media Play (www.mediaplay.com),
Suncoast (www.suncoast.com) and On
Cue (www.oncue.com) Web
properties.
Totality's ManageWare service includes 24x7 site
availability management.
By year-end, the online channel will offer BestBuy's
full retail product line, which includes consumer electronics,
entertainment software, home office products such as PCs, telephones,
printers and copiers, and home appliances.
"Customer service and satisfaction are
BestBuy.com's highest priorities," said Tom Mundt, Director
of Systems Operations for e-commerce initiatives at Best Buy. "We
selected Totality for its strong reputation and strength in 24x7
monitoring and proactive problem management that will help ensure that
the site is always available and highly responsive."
Totality provides Application & Infrastructure
Management (AIM) services for high performance e-business sites
requiring mass customization. Totality clients include Global 2000
companies and fast growing Internet companies.
Totality provides a range of services from
infrastructure development to ongoing site management and
operations.
The San Francisco-based, privately held company was
founded in September 1999. The senior management team and founders
include executives from Fort Point Partners, AOL/Netscape, IBM,
Viant, Oracle and Sun Microsystems. For more information, visit www.totality.com.
Source:Totality Corp. -
Nov 2001
|