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About eRetailNews |
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| eRetailNews is an online information service designed to keep industry professionals up-to-date on technology and strategy in online retailing. | |
eRetail Research Services |
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| eRetail Research, part of eRetailNews, provides a range of services to retailers. These services include eRetail Scorecard, a website strategy report, and eRetail+, a customer website design service for smaller retailers. | |
eRetailNews Website Highlights |
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| Services: Research reports and website development services including eRetail Scorecard and eRetail+ | |
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Features: Original articles and analysis about the eRetail industry updated each month. (Plus Free newsletter). |
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| Top Sites: A listing of some of the best eRetail sites on the web. | |
| Commerce Cubed: How to develop a Commerce Cubed strategy for customer retention. | |
| The WOW Factor! Creating outstanding customer service. | |
| International eRetail Association: Information on joining the eRetail Association. | |
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This valuable information service covers a wide variety of subjects related to retail technology, such as: |
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| Technology strategies of leading Internet retailers | |
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Getting close to leading e-retailers, looking at what makes them successful, their strategies and the lessons they have learnt. |
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| Internet retail design strategies | |
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Going beyond the sale – what does it take to attract new customers and keep them? Examining successful online design strategies. |
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| Retailing technology | |
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How do leading retailers support their burgeoning Internet sites? What technology do they use to develop and maintain their on-line stores? What technologies are available for new eRetailers? What are the leading technology vendors doing to support eRetail? |
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| Retail logistics technology – moving products to consumers | |
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Looking behind the scenes to see how to develop effective logistics. |
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| Retail marketing technology | |
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From portals to banner ads to direct mail, marketing is getting more sophisticated on the Web. |
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Past reports have included coverage of: |
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Fulfillment: Fulfillment options and how differing fulfillment strategies impact customer service. |
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Customer Retention: What leading eRetailers are doing to keep customers coming back. How technology can help customer retention. Developing a Commerce-Cubed strategy. |
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Merchandising Solutions: Examining eRetailing merchandising systems and what they offer Internet retailers. |
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International eRetailing: International online retailing strategies. |
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Retail BtoB Portals: Will retail BtoB exchanges change the face of retailing? |
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Data Warehousing: How data warehousing and Customer Relationship Management are used to deliver personalized shopping experiences. |
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Rich Media: How eRetailers are leveraging rich media to deliver enhanced shopping experiences and generate new sales. |
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| CRM: Is CRM and a Customer Centric Architecture the key to success online? | |
| eMail Marketing: Bringing customers back using personalized direct marketing. | |
| Wish Lists: Customer retention strategies. | |
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