We offer two types of site review services for eRetailers. All of our reviews provide an independent analysis of your site, taking into account current eRetailing developments and trends.

• eRetail Scorecard Report

• Commerce Cubed Nomination Reviews

Custom eRetail Scorecard Reports

This confidential research service provides e-commerce companies with an independent assessment of their e-commerce website strategy, (or a competitor’s), incorporating a detailed strategy report covering the following facets of eRetail execution:

• Competitive review

  • Competing sites

  • Search positioning

  • Strengths and weaknesses

  • Opportunities and threats

• Site navigation and design

  • Ease of navigation

  • Clarity

  • Speed

  • International reach

  • Information access

  • Consistency

• Merchandising

  • Assortment

  • Presentation

  • Navigation

  • Information

• Sale & Return process

  • Shopping cart design/features

  • Ease of use

  • Clarity

  • Speed

  • Features

  • Returns process

• Customer Service

  • Service policies

  • Access to service personnel

  • Knowledge of merchandise

  • Speed & responsiveness

  • Customer care policies

• Content

  • Additional content services

  • Depth and quality of content

  • Content relevance

  • Content technology

• Community

  • Community services

  • Community content

  • Community tools

Each report is custom researched on behalf of the client, producing an excellent document for use in:

Strategy planning

Web site development

Competitive analysis

Identifying market opportunities

Internal site planning and design

We are so confident you will immediately see the value of eRetail Scorecard reports, each report is backed by a satisfaction guarantee: Even though we spend many hours producing your report, if you feel it doesn’t deliver what we promise, despite our best efforts to provide you with satisfactory results, we will promptly refund your payment. The fee for a single Scorecard report is $2,900* which represents outstanding value for in-depth research which takes into account current eRetailing standards as well as competitive reviews, and provides recommendations for site development to increase competitive advantage.

To discuss your requirements or to request an eRetail Site Report, please complete our online request form, or call 508 833 8208 and ask about our eRetail Site Report Service.

* Corporate Members of the eRetail Association save 50% on their first report, plus 20% on all subsequent reports.

Commerce Cubed Nomination Reviews

Sites nominated to receive the Commerce Cubed Award are provided with a complimentary mini-report covering each of the three key elements of a Commerce Cubed strategy.

To request a Commerce Cubed mini-report, simply nominate your site for the award and request a report. Be sure to provide appropriate contact details as this report will only be sent to individuals within the nominated company.

Please note: we may decline to conduct a Commerce Cubed review if your site does not meet our minimum requirements. As a guide, your site should exhibit elements of all three Commerce Cubed components.

To Request a Scorecard report, Click Here

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