The WOW Factor!^SM

Outstanding customer service in eRetailing

What is "The WOW Factor!"?

Simply providing good customer service is not enough any more. Good customer service is now expected. 

To really stand out, a company must provide  service that makes customers say "WOW, that was a truly wonderful experience," or "WOW, I can't believe what they did for me." In other words, a company must create what we call The WOW Factor! (click here to learn about The WOW Factor!)

This section of our website is dedicated to bringing you examples of how eRetailers are creating The WOW Factor! 

We'd like to hear from you if you have had a personal experience that qualifies as a WOW Factor! event, or if you have an example of how your company delivers a WOW! experience to its customers. eMail your story to us ... click here. We will review your story and determine if it qualifies as a WOW Factor! event. We will only publish consumer's first names, if applicable, to protect confidentiality.

Examples of companies applying The WOW Factor!