| A consistent complaint among Agents is not having enough time and/or dealing with constant interruptions. A highly effective solution to this dilemma is to return calls at specific times of the day. Start by changing your greeting on your voice mail to advise your callers that you return calls only at specific times of the day ... e.g. "To better serve my clients, I return calls between eleven and twelve in the morning and between four thirty and five in the afternoon. If your call is urgent, I will do my best to return your call immediately.
Then discipline yourself to return your messages between these times. This will train your clients to not expect an immediate response to non-urgent messages and provide you the time away from phone interruptions to do more work for your clients. In addition to managing your voice mail interruptions, consider the advantages of automating your phone service to benefit you, your clients and customers. One number system If you're like the majority of Agents, you probably have several phone numbers listed on your business cards, making it confusing for your clients to know how to contact you. With a single number solution you can list just one 800 number on your cards and your clients can reach you on you home phone, cell phone, office phone or pager. Professional Image Create the impression to your callers that fits the image you want to convey - small and friendly to Fortune 500. Powerful automation Automate your qualifying and marketing procedures. Advertising callers can hear about your products or services, request a fax to any fax machine, and even get automatically interviewed with the questions you need answered to qualify them as a good prospect. To learn more about how to add a powerful automated phone service to your business, with no equipment to buy or install, for as little as $9.95 per month, click here OR to watch and listen to our animated tour of the system, click here. |