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Dell Business Affiliates

Phone systems can improve service

Improving Customer Service

Offer Customers 24hr toll-free access

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Having a toll-free 800 number for your business makes a statement about your commitment to offering high levels of service.

Having a great system behind your toll-free number makes all the difference when it comes to customer service. What's more, your 800 number system can be completely independent of your office phone system. This allows brokers to setup the 800 number service to direct callers to specific Agent's voice mail/cell phones or to allow callers to transfer to the next available Agent.

For brokers with more than one office, it's possible to have all your agents on one toll-free phone number.

If you are a Team leader, you can have all the Agents on your team accessed from your own toll-free number.

In addition, you can access fax, home phone, work phone, cell phone, paging all through one number.

A good voice response system will be a benefit to your customers and not a hindrance to them.

 

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